FAQs

LIMITED WARRANTY POLICY

Infinite Lighting warrants that all its products are free from defects in material and workmanship for a period of TWO (2) years from the date of delivery, unless otherwise stated.

WARRANTY COVERAGE

• Covers manufacturing defects and faulty workmanship.

• If a valid warranty claim is made within the warranty period, Infinite Lighting will, at its discretion, repair or replace the defective product.

WARRANTY EXCLUSIONS

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This warranty does not apply if:

• The original proof of purchase, delivery date, or product number cannot be verified.

• The defective parts are not returned for inspection if requested.

• The product is no longer in the possession of the original end-use purchaser.

• The product has been:

  • Used for unintended purposes.

  • Damaged due to misuse, abuse, accidents, modifications, neglect, or mishandling.

  • Improperly installed, stored, maintained, or operated.

  • Used in violation of Infinite Lighting’s written instructions.

• Normal wear and tear, including scratches, abrasions, discoloration, or deterioration due to exposure to chemicals, paints, solvents, or abrasive cleaning methods.

SERVICE AND INSTALLATION DISCLAIMER

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This warranty covers only the product itself and does not include service, labor, installation, removal, or any associated costs.

REFUND AND REPLACEMENT POLICY

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Infinite Lighting follows the guidelines set by the Department of Trade and Industry (DTI) Consumer Act, ensuring consumer rights while maintaining fair business practices.

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ENSURED QUALITY CHECK BEFORE RELEASE

• All products undergo strict quality control and inspection before being released to customers.

• For in-store purchases, customers must inspect and confirm the item’s condition before leaving the store. Once claimed, the product is considered inspected and accepted.

ELIGIBILITY FOR REPLACEMENT OR REFUND

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A refund or replacement will be granted if the following conditions are met:

•  The item has a manufacturing defect and is returned unused, in its original packaging, with all accessories and proof of purchase.

•  The issue is reported within seven (7) days from the date of purchase or delivery.

•  The item was not installed, used, or altered in any way.

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NON-ELIGIBLE ITEMS FOR REPLACEMENT OR REFUND

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•  Items that have been used, installed, or modified.

•  Items that are no longer in their original packaging.

•  Items damaged due to improper handling, misuse, negligence, or installation errors.

•  Items that do not have a valid proof of purchase.

•  Change-of-mind returns are not accepted.

PROCESS FOR REFUND OR REPLACEMENT

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1. File a Claim – Contact Infinite Lighting within 7 days of receiving the product.

2. Provide Documentation – Submit proof of purchase, photos/videos of the defect, and return the item in its original condition.

3. Inspection & Approval – Our team will inspect the product to verify eligibility for a refund or replacement.

4. Resolution – If approved, a replacement will be issued, or a refund will be processed via the original payment method within 7-14 business days.

FINAL TERMS

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• Infinite Lighting ensures that all items released have been properly checked. Customers purchasing in-store must inspect their products before claiming them. Once the item is received, it is considered inspected and accepted.

• Infinite Lighting reserves the right to refuse any warranty, refund, or replacement claims that do not meet our policy requirements.

• This policy may be updated or revised at any time without prior notice.